At HeenaAgrima, we prioritize the exceptional quality and individuality of our made-to-order pieces, and as such, we do not entertain returns or exchanges.
In the event of a manufacturing defect in the items you've ordered, we gladly offer an exchange, once the item has been approved by our QC for a manufacturing error. Only in such cases, we request you to ship the item back to us, with its tags intact and once received, our QC team will check. Final verdict remains with our QC team, and if the claim is found incorrect, we reserve the right to deny for an exchange. We would love to hear from you in 48 hours of order delivery for such cases.
In case of general exchanges, you can raise an exchange request within 48 hours of delivery and once received, you can exchange or receive a credit note or or exchange it for a different size, for applicable goods within 7 days of us receiving the package back. The timelines can fluctuate based on the product and size availability.
The item/s must be in original condition, with the original packaging and with all tags still attached.
Item/s must not have been worn, washed or altered in any way.
Please take care when trying on garments, as we cannot accept garments that have make-up stains or garments that smell of perfume.
Customized products cannot be returned or exchanged. Since all our products are handmade, we would love to serve each of our clients with our labor of love.
Please be aware that we do not issue refunds - in any case.
It's important to note that we can only address defects directly related to manufacturing, and any other defects outside of these criteria will not be accepted. Additionally, not all items are eligible for exchange.
We appreciate your understanding and cooperation in upholding the exceptional craftsmanship and unique nature of our handmade products.
Should you encounter any concerns, please reach out within the specified timeframe, and we will be delighted to assist you in ensuring your satisfaction with our bespoke creations.
