At HeenaAgrima, we prioritize the exceptional quality and individuality of our made-to-order pieces, and as such, we do not entertain general returns.
However, your satisfaction is of utmost importance to us. In the event of a manufacturing defect in the items you've ordered, we gladly offer a return and exchange policy. You have the option to exchange the defective item for another product, and we are committed to providing you with the service you deserve. Please be aware that we do not issue refunds.
Exchanges are exclusively applicable within 48 hours of order delivery, specifically for sizing discrepancies or variations from the promised item sizing.
It's important to note that we can only address defects directly related to manufacturing, and any other defects, outside of these criteria will not be accepted.
Additionally, not all items are eligible for exchange.
We appreciate your understanding and cooperation in upholding the exceptional craftsmanship and unique nature of our handmade products.
Should you encounter any concerns, please reach out within the specified timeframe, and we will be delighted to assist you in ensuring your satisfaction with our bespoke creations.
