- Made-to-Order Policy: All our products are made to order, and therefore, we do not accept returns or offer refunds.
- Exchange for Damaged or Incorrect Items: If you receive a wrongfully delivered item or a product with a genuine quality or manufacturing defect, we will offer an exchange or re-fulfill your order.
- Condition for Exchange: The item must be unused, in its original condition, and in the original packaging to qualify for an exchange.
- Final Sale: All items purchased at a discounted price are final sale and not eligible for return or exchange.
For any concerns, please reach out to us admin@heenaagrima.com and we’ll be happy to assist you!